The Refresh Orlando Heirs

How about uses for standardized instrument control and data
management software that’s compatible with the entire analytical
instrument and process analysis industries and compliant will
all 21 CFR part11 requirements?

Dr. Michael Doyle, Norm Jennings, and Dr. Mike Power are the
three principals of Symbion Systems, Inc. a sister company to
Axiom Analytical, Inc. a widely respected manufacturer of sample
interfacing equipment for on-line process analysis.

Symbion Systems, Inc. was founded in 2002 to develop and market
standardized instrument control and data management software for
the analytical instrument and Process Analytical Technology
needs.

After discussing this problem with their current software
providers, Doyle and Jennings realized that, to tackle the
problem of creating standardized software capable of meeting the
generally accepted requirements for process analysis while
interfacing with a wide range of instruments, they would have to
do it themselves.

They were soon able to identify Dr. Mike Power as the ideal
person to head up the software development program.

Dr. Power, with his unique experience on process analytical
technologies was the perfect fit for Symbion. Dr. Power
independently conceived the need for such a program and was
already working on its development.

The fruit of their labor is SYMBION-DX, a universal application
development and on-line monitoring environment for all process
analysis requirements.

Symbion-DX fills the pressing need in the field of process
analysis: the need for a common software platform to control and
process data from a wide variety of analyzers while providing
the functions required to implement all of the operational
requirements of process analysis.

Prior to the development of Symbion-DX, virtually all process
analysis software was provided by individual analyzer
manufacturers. Consequently, each program worked only with the
instruments of that one manufacturer - making it necessary for
process analysts to learn and train others to use a wide variety
of programs.

In addition, the unit volume of individual hardware suppliers
often has not justified the effort required to develop and
support the comprehensive software required.

In the view of many process analysts, the majority of the
programs currently available do not properly address the real
needs of the process analysis community.

Axiom Analytical and Symbion Systems have stepped in and did
something about it.

A message, and its meaning, can get distorted, especially when you are not face-to-face with a client, prospect or a member in a networking group. Listed below are a few reasons for this distortion and a few tips on how to avoid these common but overlooked errors.

An inability to listen. Listening is a skill. Put your thoughts, self-talk, and the project that you’re working on aside and focus on what the other person is saying. Be patient! Some people need more time to make their point or to express their needs.

It’s a task to listen when face-to-face, but when you are not, don’t listen just long enough to place what the other is saying into a pre-established pattern. This is also called “pigeonholing.” Each person has unique individual needs. Take cares to discover what they are and then act accordingly.

Having an attitude such as, “It didn’t make sense,” or “all these Internet inquires are the same . . . ” can lose more business than you can imagine. Leave the attitude behind and find out what the other person needs, or what they are asking you to do.

Make allowances for cultural differences or language barriers. Go slow; and ask clear questions to get the message straight.

Have you noticed at times, on-line inquires can cause frustration because of the lack of feedback and inability to see the non-verbal responses. You can compensate for this by clarifying what the other person has said.

Have you tried to have a conversation with someone who interrupts you? Even if you think you will lose your thought, don’t interrupt a member of your group or a potential prospect.

Don’t talk too much. You may be the only person who will listen to the other person today. Don’t keep busy expressing your opinion or “telling” your story. Listen, hear what the other person is saying; then run it past them to make sure you have understood the little nuances.

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2005 Copyrights© Hess Business Professionals & Associates

About the Author

Diane M. Hess is a freelance professional who’s found her niche in business development and management. She’s dedicated herself to assisting small businesses and entrepreneurs in building their business from the ground floor up. If you’re looking for a professional in eBusiness, visit http://www.hbpassociates.biz to learn how Hess Business Professionals & Associates can help you.