The Refresh Orlando Heirs

The popularity of a new business can be estimated; however, it is not always guaranteed. Many new business owners are finding themselves overrun with customers. A large customer base is a good thing; however, it may not be if you do not have the staff to handle those customers. Instead of hiring new employees, it is common for a business owner to use the services of a call center.

A call center is typically an offsite collection of workers who are experienced in trained in customer service. A call center worker is commonly referred to as a call center representative. The job of a call center representative is to answer incoming calls and then assist the callers in any way that they can. A call center is a great way for a business to save time and money because it eliminates having to constantly answer phone calls. To use the services of a call center, a business owner will first have to find one.

The best way to find a great call center it is know the services that they offer. Each call center is likely to operate under different rules and regulations; therefore, it is safe to assume that different call center services will be offered at different companies. Business owners are encouraged to learn what call center services are offered at a particular center. Once the information is complied it will be easier to determine if the call center services match your needs.

As previously mentioned, call center services are likely to vary from call center to call center. However, there are common call centers services that are offered by most companies. One of the most common call center services is that of sales. It is not uncommon for a call center representative to take a call and place a catalog order, airline reservations, or more. Medical call centers are likely to schedule patient appointments and offer some medical assistance to callers.

Another call center service includes setting up a toll free number. This toll free telephone number is often equipped with Interactive Voice Response (IVR). IVR is a system that is developed to help walk clients through the process of connecting to you. IVR may be used as an answering service if customers are unable to have their questions answered by a call center representative. Other call center services may include online customer support. Online customer support is important it today’s world because now many individuals use email just as much as they do a telephone.

The above mentioned call center services are just a few of the many call center services that may be available. To ensure that you will be working with the best call center you are encouraged to know what these services are ahead of time. Your business and your clients can both benefit from call center services.

Having had my own studio space now for about three years, I thought perhaps I could share some of my experiences about becoming an art quilter.

The first requisite is that you have a passion for fabrics. All kinds of fabrics, cottons, cotton blends, silks, organzas, tulles, yes, even rayons. You love the texture of things.

I had been sewing my own clothes since secondary school in Finland where I grew up. The fabric selection was minimal really because the emphasis was on home decorator fabrics like Marimekko. NOW Marimekko graphics are used for everything, including rubber boots, and they’re really cute!!!

During my married life, I used a lot of textiles to decorate the home, you know, curtains, pillows, tablecloths, napkins, etc. I wasn’t really thinking of quilting until I saw a demo by Eleanor Burns in 1978 in a mall fabric store and I decided to make a bed quilt with different color strips of fabric. A pattern we know as Log Cabin, very basic, very old, very easy and fun to do.

Then in 2002 my husband was seriously ill, came home and needed lots of attending to. I had to find something I could do at home to pass the time, to stimulate my creative juices and to take my mind off the everyday challenges and problems. So I started to go to the fabric stores, looked at magazines, found some interesting books and began sewing again.

So, the second requisite is that you like to explore, to read, to go to classes, to be willing to just start sewing something! You never know what’s going to ignite your creativity - watch Simply Quilts or Quilt Central on TV for a while. I guarantee you’ll see some image, some pattern, some technique that you would like to try.

The third requisite is that you have access to a sewing machine, if not your own, a friend’s or family-owned machine. Go check out the new machines, you’ll be amazed at what they can do nowadays! You can also find a used one at garage sales, a flea market or a newspaper ad. The sewing machine is your friend, the most important tool you’ll need as you begin creating exciting things.

The fourth requisite is that you free yourself up from limited thinking about works and what doesn’t work. Many older techniques and views are being thrown out the window in favor of new ides and new techniques. This is not to say that you should give up good construction techniques and settle for something thrown together in a hurry, with threads hanging all over and unfinished details.

So, this is how you begin your creative fabric art journey! There will be more tips in future articles. In the meantime, you can check out my website at: www.katrinasjoberg.com and see if you find something that inspires you to try this art form!

Good luck and have fun!

Katrina Sjoberg has worked as a fabric artist for the past 3 years, designing her own wall quilts in her studio space in Vista, CA. She is very happy that many have enjoyed and continue to appreciate her unique designs and she continues to experiment with a variety of textures, paints, surface embellishments and fabrics.

Lost in Time

We seem to be lost in time

busy with our commerce;

making money and building towers,

waging wars and reaping flowers.

What did our old folks do

in their lazy old lifetime

to bring forth such a generation

of humanity that seems to be

totally lost in time?

=====

SHIPS
Just a brief
conversation, over dinner;
Two Worlds had spun!

Two hearts, spoke
across a table;
Had so much fun!

Is it love,
or a loneliness;
that brings us together?

From up above,
He provides us;
A sweet scented savor!

We reach out,
so blindly, moving;
Away, out of sight!

Like two ships,
passing each other;
Through a stormy night!

====

Nuwara Eliya

Rail me back to Nuwara Eliya,

There’s where the tea and the pears and berries grow.

There’s where the streams trickle sweet in the springtime.

There’s where the mist in the morning hangs low.

Drive me round the vast open spaces,

There’s where the dairy and the meat and veggies grow.

There’s where the horses neigh snorting in the sunshine.

There’s where the flowers bloom brightly from their bough.

Walk me up old Piduru-tala-gala,

There’s where the fauna and the wily old fox roams.

There’s where the rocks are hewn all over nature.

There’s where true peace reigns calm in our home.

Take me down to the lush green Plains.

There’s where the birds and the bees and fauna go.

There’s where the world seems to end in its lifetime.

There’s where the beauty of life seems to flow.

[Note: Nuwara Eliya is a high altitude hill station town in the Central Province of Sri Lanka where temperatures are typically cool and where some of the best teas in the world are grown]

Does Microsoft care for Webmasters

It’s always been a problem with websites appearing exactly the same on different platforms. As a web developer / webmaster it is extremely difficult to make user experiences rich by having the site look the same in any OS / Browser. The biggest problems they have with there famous Internet Explorer browser is security issues and W3C Standards compliance issues.

Does Microsoft have a vision of having the world’s most popular browser still? Yes but currently IE is dropping it’s rate pretty fast as Mozilla and Firefox support CSS2 and PNG Transparent Alpha where’s IE does not support. What’s really interesting is IE 5 for Mac supports both CSS2 and PNG Transparent Alpha but IE for Mac development has been discontinued. Makes me think Microsoft likes Apple more then there own Flagship Product “Windows”.

So why is it important for Internet Explorer to follow the W3C Standards?

• Makes it easier on a developers end to produce 1 website that looks great on other browsers besides just IE

• Provides developers with more choices for design formats a.k.a. PNG24 with Transparency, CSS2, etc. that want to develop for Internet Explorer.

• Make IE continue to be the worlds #1 web browser

A look into Microsoft’s next generation Longhorn with IE

I am sure you have heard of the next big OS that is a few years away from the final release. As IE is only up to version 6.05 there’s not much difference besides the new Longhorn look. I see one day Microsoft will have a fully supported W3C Standards browser. Most people’s wishes on the next version of IE are basically Standards support.

The main issue with IE as far back as IE 5 on a Windows platform has been rendering CSS2 and Transparent PNG24 images. IE does not support Transparent PNG24 files as it will display a grey background with the image.

My list of things Microsoft needs to support/fix

• W3C Standards Support

• Security

• Full HTML 4.01 / XHTML / XML / XSLT support

People may think I am crazy for not being Anti-Microsoft but even though they ether have tons of flaws or don’t support something like W3C Standards in there products I still love Microsoft and there products and always will until the day Microsoft falls or I die.

What happens if Microsoft does not support W3C Standards in there next version of IE?

Well there are ways to fix the compliance problems they have with the W3C Standards. Tonight I thought of a possible development of a plug-in that allows IE users to render content currently supported by other browsers but not IE. As for previous versions of IE that don’t render content the plug-in would be basically be compatible with IE 5.x to the latest in Longhorn as people may not have money to buy a new high-end computer for just Longhorn. I am sure there are other ways besides a plug-in to make IE render correctly but a plug-in is the only thing I could think of.

About The Author

Jeff Wyrick is the owner of Michigan Web Solutions, a growing Web Design Company serving customers in the mid to high budget web design field. We specialize in mid to high budget design services such as Flash Authoring and Web Visual Effects

webmaster@mi-websolutions.com

A revolution in learning technology has taken place. Actually, it took place a few years ago, and I’m only just now catching up. The reason is that no one connected the dots for me, and I guess I’m a bit slow.

That’s the value added I’m giving you here today. I’m connecting the dots for you, in case you haven’t yet made the connection.

MP3 players have become huge business. The most popular of these, of course, is the IPOD, but you can find many other brands with lots of different features to select from.

They mainly get used for entertainment purposes - listening to music on the go, hearing podcasts by your favorite artists, and so forth.

But the real revolution for upwardly mobile people is in having portable education that you can take with you most anywhere.

I got, as a birthday gift, Creative’s MuVo TX FM. If you get this one, and if you have ears anything like mine, be prepared to spend another $10 to get a decent set of headphones, because the ones that come with it physically hurt my ears. Not permanently - just a bit of temporary pain. And since I’m not into avoidable pain, I went to my local Radio Shack and got their “Three-In-One” package - which includes 3 sets of headphones for, like I said, about $10.

OK - so having an MP3 player is “dot” number 1.

“Dot” number 2 is that you can find huge numbers of MP3 audio files for instruction on almost anything. And you can download these files to your computer. And from your computer, you can transfer these files to your MP3 player.

For example, from one of the membership sites I in which I participate, there is an mp3 file of an interview of Brian Keith Voiles, an acknowledged master copywriter. I’ve had that file on my computer for ages. Never got around to lisening to it.

Now it’s on my little MuVo and I’ve started listening while - well, I’m getting ahead of myself. Let’s go to …

“Dot” number 3 is that you can get an adaptor (I got mine, again from Radio Shack) to let you play these audio files in your car over your stereo speakers.

Beautiful!

Now as I drive around doing errands, I can absorb in the convenience of my car, wihtout breaking any laws, information from copywriting experts or from self-help coaches, and more.

I spend a fair amount of time in the car, so this really increases my productivity.

But we’re not done yet…

“Dot” #4 - My little MuVo enables me to go to bed, and continue listening as I drift off into the Land of Nod … without disturbing my wife!

I can walk around the house, go work out, and all kinds of other sundry things - and continue learning.

Finally - the unit I bought also enables me to record ideas on the fly and play them back. I haven’t fully tested this yet, so I’m not sure about the audio quality - is it suitable for playing to you on my website? I’ll be experimenting and report back to you.

The MuVo that I got costs about $149 plus whatever tax and shipping applies. Add the new headphones (a must, I’m sad to say) and the car adaptor, and you’re looking at a total expenditure of about $180.

That may seem like a fair amount of money, but if you spend a lot of time doing mentally deadening things like driving around doing errands or working out while the gym plays the latest in so-called music so that you can’t think - well, this may be an incredible value.

I can recommend the MuVo (depsite the headphones), but shop around. Lots of folks vouch for the iPod. And others for something called Zen. You’ll find lots of options, including price. Something is bound to work for you.

And once you have it - watch out. You’re brain may just explode with the new wealth of information you’ll be painlessly absorbing.

===================

This article may be reprinted as long as you keep it intact, unchanged and include this resource box. Bal Simon will help you turn your ideas into money. Visit http://subscribe.wealthcountry.com/home.php. You can contact Bal at http://www.wealthcountry.com/contact.html

Decisions are easy to make. It’s making the correct decision that’s hard. Sometimes, however, we already know what decision we want to make, we just keep putting it off and looking at alternatives.

Usually decisions come down to two choices. One you really want and one you know would be a good choice. When it’s down to two choices I always like to play a video called It’s Gotta Be This Or That. This video features a swing tune from the 40s along with quotations about decision making. The essence of the video is wrapped up in the lyrics, however. No matter what, it’s got to be one way or the other. This decision or that decision, the choice is yours. Simply put, this or that.

I have several variations on how to play out the Gotta Be This Or That Decision Game:

Model Cars
Let’s say you’re trying to decide what kind of car to buy. Take two models, one of each car. Next take a hammer. Have someone start the countdown: five, four, three, two, one. When it’s time to save the one you really want, you’ll make your decision and smash second choice. You can use the models to represent more than just a car purchase or course. For example if you are trying to decide on one of two businesses to purchase, if one is conservative and the other one is more exciting, you could have a dark sedan represent the conservative choice and a red convertible represent the more flashy business.

Truffles at 10 Paces
Take two expensive truffles. Let one represent each choice. Have each piece of candy sitting on a plate marked with the name of the choice. Have someone in another room be told to come in quickly at eat one of the truffles. Before they reach for the truffle of their choice, you will have already grabbed the one you want.

Burning Memories
Take two photographs. Each one represents each choice. Have a friend start to light them on fire. You can only save one. You grab one and the other burns up. This is my favorite. The choice you don’t choose goes up in smoke.

The nice thing about making decisions, is the relief you feel once you have made the decision. Even if the decision means more work and less money, once that decision is made. You’ve mentally accepted the results and your body responds. You can feel the weight come off your shoulders. You can breathe more easily. And it had to be this or that. You’re at peace.

Don Doman is a published author, video producer, and corporate trainer. He owns the business training site Ideas and Training (http://www.ideasandtraining.com), which he says is the home of the no-hassle “free preview” for business training videos. He also owns Human Resources Radio (http://www.humanresourcesradio.com), which broadcasts HR and business training information, program previews, and training samples from some of the world’s great training speakers twenty-four hours a day. You can listen and learn on Human Resources Radio.

I observed something today, which seemed quite mundane, mostly because the underlying truth has been repeated so often it is part of the common knowledge base. What I observed is that, if I respond different then I have in the past, then the person I’m in dialog with changes the way they respond back to me, without me doing anything about the other person! It seemed like magic, to observe such a phenomenon.

Then I also observed the converse when two people who knew each other well were having a dialog. One person expressed something, which had behind it typical patterns of the individual, then the other person did the same, using their typical pattern. After this, there was no dialog as each person was identified with their reaction, feeling justified in how they saw things and using the occasion to express their disappointment of the other for not understanding them. So I saw that neither person was truly relating to the other, they had just fallen into old reactionary patterns coming out of their conditioned pasts. I could see they were doing this because they each felt misunderstood and because of this then they felt the need to defend their point of view using the ways they had learned in the past to do so. I saw that as long as nothing new was input into the exchange, then this dialog would be destined to repeat.

As I saw it, neither person bothered to take the opportunity to question their own behavior and what might have provoked the reaction in the other. So you see the simplicity of it? If we behave the same way that we have in the past, then we will always get the same reaction back in dialog, and if we behave different then we will get a different result. It’s so true that we create our own reality. I also realize it’s quite easy to go beyond this by taking the step to find out about ‘our own behavior’ and then make a change from what we found out. Your world and all the people around you and how they respond to you will change! It’s all in our hands.

The first step is to not blame, judge or critique the other’s reaction, it is their reaction and so we can just accept it how it is and ‘enter from here’. How we respond to the other’s reaction is what is in our control. If we feel the other is reacting, then we should remain open to question the possibility that we have triggered their reaction through our own reactive patterns. If we have the desire to find out about our conditioned ways, then we can question the other about the ‘flare-up’ with further dialog, using words such as: “I feel that you are angry with me after I spoke, but I don’t understand what I have said to provoke such a reaction in you. Can you tell me why you are feeling this way?”

So you see, we can alter ‘our reality’ with only a few words, but we have to have in place the desire to really want to find out about ‘what makes us tick’ and to do this we have to accept the other’s expression exactly how it is. Life gives us many such ‘free opportunities’ and we should take advantage of them. Try this little exercise out for yourself, and then you might also see magic happening before your very eyes…

Betsy lives in the FalconBlanco Intentional Community, where we have the vision to bring kindred spirits together to help transform our world and ourselves. She is primarily interested in working on projects that give information that can be used to help people get out of dependency on authorities at all levels. She is currently writing a book about her journey through transformation and realization down into the physical plane through the participating members. She is not interested in receiving money or compensation for any information distributed coming out of these projects, which has to do with her own spiritual realization and not being dependent upon material rewards…

Matters of the Heart: http://falconblanco.com/betsy
FalconBlanco: http://falconblanco.com
Voicing Clarity Discussion: http://falconblanco.com/forum

While there are alot of warnings and admonishments regarding what to look for in a spiritual community
there is very little to rely on when you are contemplating moving on.

Most folk consider leaving after some kind of personal
blow up. They feel misunderstood or mistrust the
leadership of the group. In a heated discussion they
decide to quit. There usually isn’t alot of thinking
about it, more of a emotional reaction. Their anger
or feeling of victimization usually soothes them for
quite a while after leaving as well as the stories
they sometimes tell of how horrific things were for
them. Most of these folk are new, less than 1 year in
the organization and its easy to fall back on the
cliche that ‘it just wasn’t right for them’.

But what about the seeker who has devoted a inordinate
amount of time to the group, let’s say over 5 years?
A personal blow up isn’t going to cause a dedicated
member to lose her cool and quit…At least not right
away. She knows disagreements come and go, as well as
people, but she’s committed to her path and the
Deities she serves.

What type of things should she consider? The retreat
that she’s organized faithfully for the past few
years? Or the land that the group purchased with alot
of hard work and sweat where she planted a grove
dedicated to Diana? Should she continue to work on the
newsletter that only she knows how to layout? Or
should she stop doing the outreach programs to local
schools and media that she does every Samhain?

She is acutely aware of the part she plays in the
group and what she will miss as well as all of the
things connected to it.

What types of things could she look at to help the
decision and resulting transition to move as smoothly
as possible?

Here’s a several ideas and suggestions to think about
when dealing with the decision to leave a coven,
circle, temple, or other type of spiritual
organization.

These suggestions only work if the organization you
are involved with respects and trusts your judgement
of what is right for you. This may sound ludicrous
for some folk but alot of organizations do not. If
you are involved in a organization that doesn’t
encourage you to review your journey with your
spiritual leaders, to sit down and be honest about
your thoughts of leaving and why, and doesn’t offer
you any support during the transition in a healthy
manner, these suggestions may not be useful to you as
a tool to use with the leadership but to work with in
a journal or a supportive friend or counselor.

1. Review your committment to the organization. Before
you leave completely consider gently passing on taking
on new responsibilities. Perhaps you may find another
path of service to the organization as fullfilling as
the one you last held.

2. Take a sabbatical. Time away from a situation can
lend some clarity to it that being involved cannot.

3. Realize that you may have grown and changed in some
ways you aren’t completely aware of. For all of the
rhetoric of facing your shadowself and the related
drama you may have simply reached a point in your life
where you are ready to pursue another path of personal
growth. If you are fortunate you may be able to
maintain your same spiritual family, but then again,
you may not.

4. If you are feeling that the group is stagnant,
consider organizing a new program with the support of
the group. You may feel as if the group isn’t
growing. After mapping out the work hours and
resources needed you may choose to consider a new
outreach project or program to pursue within the
group.

5. Consider that you could be in resistance to growing
in the particular way that this group is supporting
you to grow. Sometimes as much as we think we are
open minded and flexible our spiritual path can act as
a magnifying glass to show us areas where we are not
as we see ourselves to be. Instead of quitting be
still and realize that the situation you are in just
may be something you simply don’t want to deal with,
not a situation to run from. It may be a challenge to
be faced.

6. Review your goals and boundaries within the group.
It is possible that you have met your original goals
for joining, or perhaps you didn’t have any when you
joined. Now with new responsibilities and changes in
your life you don’t have the free time you had before
to attend every group function. Look at what your
goals are. What are you in the group to do? Why are
you in this particular group? If you don’t know it is
important that you find out. It is easy to feel
unfullfilled when you haven’t any clue what
fullfillment is to you or how to measure it.

7. Look at the role you play within the group. If you
are involved in committees that aren’t working choose
to relinquish that role when your term on the
committee is up. Don’t have a term? Start encouraging
the group to set them. Not just for yourself but for
everyone involved. Burnout can be dealt with and
avoided with some planning.

Working with these ideas may make the difference
between revitalizing a spiritual organization or
leaving it altogether.

Meri Tahset is a Spiritual Counselor, Sistaservant of the Spirits, and Aborisha. She is co-founder of the Forces of Nature Metaphysical and Spiritual Center of Seattle WA. More info about her online courses in healing, rootwork, and spiritual studies can be found at http://www.sistahealer.com and you can reach her at forcesofnature@mindspring.com and (206) 781-3565.

The Theory of Homeopathy
Everything has a “vital force.” This vital force exists beyond the “thing” that it is associated with, and, with proper care, it can be isolated independently of the thing it is associated with. For example, honey has a vital force of “honey-ness”, and with proper preparation, I can have the “essence of honey” without any honey.

Preparation of a solution that contains the “vital force” of something, without the something, involves repeated dilutions and shakings. For example, you take some honey, and dilute it 100 to 1. You shake and tap it to imprint the “vital force” onto the solution, and then you dilute it again 100 to 1. You continue to do this to the desired “potency.” I put potency in quotes because, in traditional chemistry, concentration determines potency. In homeopathy, the reverse is true — homeopathic medicines become more potent the more you dilute it. In other words, the lower the concentration, the more potent the medicine is.

A critique of this theory
There is a fundamental flaw with the theory of homeopathy. Many skeptics will point at the whole “vital force” aspect of the theory. This isn’t actually as ridiculous as it sounds. Just because there isn’t a single shred of evidence for the “vital force” is no reason to dismiss it. Look at String Theory in physics. String Theory is the most hotley debated and controversial topics in science today, but even its advocates admit that, as beautiful as the mathematics are, there isn’t a single shred of evidence of the existence of “strings.”

No, the fundamental flaw is this: There is no such thing as a pure solution of anything. Oh, if you have some really big, expensive chemistry equipment, you may be able to get a micro-drop of “pure water” or “pure alcohol”, but really, every glass of water, ever drop of alcohol out here in the real world has hundereds, if not thousands of chemicals in it at the parts-per-billion and parts-per-trillion level.

Take our honey example. You dilute some honey 100-1 and then “shake and tap” the vial to distribute the vital force. But you aren’t just distributing the vital force of honey, are you? No, there are hundreds of other substances in the water (or in the honey) that are being “enhanced” by this process as well. By the time you are finished your multiple dilutions, you have something that, assuming the theory is correct, contains the essence of hundreds or even thousands of various, unknown, things. Further, doesn’t water (or sometimes alcohol) have a vital force as well? Wouldn’t the vital force of the water or alcohol overpower the vital force of whatever you are trying to “enhance”.

Believe it or not, I can come up with a rationale that would explain away the above discrepancies. Here it is: The impurities in the water (or alcohol) are not being diluted, since they are present in the same concentration at each step. Therefore, the impurities, and the water provide a neutral, unhanced “background” to the dilution process. In other words, if I added an equal amount of honey at each dilution step, the honey wouldn’t be enhanced either.

Pretty good, huh? I just made that up. And that is the problem with the theory. Any idiot (like me) can come up with a theory, but how can you prove it to be true? In homeopathy, you can’t. The advocates of homeopathy continue to insist that “We don’t know how it works, it just does.” That’s fine, but why keep pushing unsupported, unprovable hypotheses (”the vital force” and the “dilution equals potency”) as the basis for homeopathy? At least with string theory, there are predictions that can be made, and those predictions hold up remarkably well in simulations. But “vital force” and “dilution equals potency” theories, make no testable predictions, and the “dilution” theory actually flies in the face of all observable phenomenon.

Conclusion

Homeopathy has not been proven to be any more effective than a placebo. But homeopaths should take heart. There are plenty of medicines on the market, backed by traditional science, that are in the same boat. And besides, what if the only effect of homeopathy is the placebo effect? The placebo effect has been shown to be extremely effective at curing a wide range of problems. If people believe that it cures their pains, and it actually does cure their pains, then what is the harm in it?

The harm is in the bad science it advocates. I believe that homeopaths should drop the whole “vital force” and “dilution equals potency” theories. They should stick with the honest line of: “We don’t know how it works, it just does.” And let the healing begin.

Terry Connors is a Gen-X family guy with 2 step-kids and a loving wife. He frequently blogs about current events, especially if there is a scientific angle to the news items. You can read more of his writings at: Another Stupid Science Blog - http://news.virtualdominion.net
All work is copyright, Terry Connors 2005

There is nothing more confusing in a project than everyone on the project using many different terms to delineate one concept or object, or everyone using one term to encompass many different concepts or objects.

An example:

I am currently supporting a Business Process Diagram repository, which is basically a backend database that holds diagrams and their annexed symbols, that pictorially communicate business processes in a flowchart (BPMI) format: Processes that describe how an employee is supposed to perform a task, for instance; inducting a new employee into the organisation.

The vendor of the application gives to the database schema it uses the name of ‘Encyclopedia’. I call it a ‘database’ when dealing with the Architecture team, other people call it a ‘dictionary’. The first time I heard someone talking about a dictionary in a meeting, I thought they were talking about hash table constructs. The labelling gets more confusing however.

Within the diagrams there are five levels of symbolism that form a hierarchy which are called:

- Framework
- Agency
- Level 3 Sub Process
- Level 4 Sub Process
- Level 5 Diagrams

According to one group on our project, Level 5 Diagrams are actually at Level 6 and the ‘real’ Level 5 is a Level 4 and the ‘real’ Level 4 is missing, and they have proven this argument correct. According to a different group, Level 5 is not a Level 6 and a Level 6 would be an embedded sub-process of a Level 5. In response to the latter group’s description of the hierarchy, the former group asked if anyone could see the irony in the latter group’s description? Fair point.

When printing reports, Level 5 is referred to as a Level 2 and Level 4 becomes referred to as Level 1. (???)

So what did the initial requirement specifications describe? Nobody knows because when myself and the new Architecture team came on board we found there was absolutely no documentation on any decisions made or designs approved.

== WHAT WENT WRONG ==

Two parties who initially made up the project came together to taxonimise their business processes and loosely agreed upon a set of terms to be used to discuss their concepts. Later into development another party joined and realised that what had been set up as classifications did not cater for their business needs and redefined the terms to cater for their business process modelling.

The initial programmer named all objects within the application differently again due to confusion.

Coding has become an effort of interpreting what the client is requesting depending upon their own flavour of the vernacular.

Our system for corporate knowledge management has become a case for risk management.

== HOW COULD THIS HAVE BEEN AVOIDED ==

An initial glossary of terms with their definitions should have been agreed upon and published for all to view and use. This is tantamount to clear corporate communication and the facilitation of expedient programming solutions.

This is probably the worst case of miscommunication I have experienced and highlights the necessity for any project to make it a priority to build a dictionary of terms to be used and then publish them before construction of a system begins.

Duane Hennessy Senior Software Engineer and Systems Architect Bandicoot Software Tropical Queensland, Australia (ABN: 33 682 969 957) Bandicoot CodeClipper, your code snippet organiser. http://www.bandicootsoftware.com.au Moderator of http://groups.yahoo.com/group/AccessDevelopers